Hi! People often tell me about the difficulties they have to improve, personally and professionally.. So, every Thursday I write a free newsletter that you can read in less than 5 minutes, which is full of tips, content and more to help you progress 1% at a time! If you want to join the 1000+ subscribers, sign up below... I'd love to help you progress too! PS- I started the newsletter to help people learn English. Then people told me I could use the same techniques to help people learn in other areas of life too. So. I too progressed and created The 1% to try and help as many people as possible...
1% The strategy Amazon uses to keep improving, and how it can help you too.
Welcome to1%Every Thursday you will receive tips and content to help you progress personally and professionally, 1 % at a time. Day 1. This is the philosophy Jeff Bezos has installed in the culture and operating model at Amazon since... day 1. The Day 1 mentality has fuelled Amazon’s innovation and success. It has given the workers the space to be curious and experimental without worrying about making mistakes because they are just lessons 'that can be used to surprise and delight customers in the future.' Day 1 puts the customer at the centre of everything Amazon does. It means 'boldly innovating' to meet the customers' needs and doing things before they even realise they need them. Day 1 is also about prioritising long-term, sustained value. Amazon has one of, if not the highest customer satisfaction ratings, and for such a big company selling so many products it's really quite remarkable. But, when you think about it, it's because they commit to the long-term. They don't want your business for a day, they want it for life, and they are obsessed with this long-term vision and will do anything to protect it (like give you a refund without any questions). And finally, Day 1 means making good decisions quickly. Even if a senior executive doesn't agree with something there is a protocol called 'disagree and commit.' This even applies to Bezos, who once used it to agree to a proposed Amazon Prime television series he didn't like, partly because of his level of interest in it, and partly because of the business terms of the deal. He said: “I had a completely different opinion and wanted to go ahead. I wrote back right away with 'I disagree and commit and hope it becomes the most watched thing we've ever made,'" he wrote, adding "Consider how much slower this decision cycle would have been if the team had actually had to convince me rather than simply get my commitment." The Day 1 philosophy empowers teams- from decision makers to creators- to express themselves, think outside the box, and to execute. People spend more time creating and doing than micro-managing and persuading. It's allows workers to develop talent too, not just to jump from one quick-fix to the next. You can use the Day 1 philosophy to improve personally and professionally too. You can put yourself first and think about what you need and what you could do to meet those needs. You could see a mistake as an opportunity for future growth. You could do, rather than just think about doing, and you could see your development as a long-term adventure, rather than a short-term rush. You should start today. And you should remember: it's always Day 1. TIPS
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A CHALLENGEPut your customer in the middle of a piece of paper. For example: non-native English speaker. Write out their pain-points. For example: lack of confidence. Think how you can address them. For example: train visualisations and have student remember an activity they did when they felt confident. Guide them through the process of how to use this visualisation to improve confidence when speaking English. You just need to start... (A great place to start is the 5-5-5 Progress Plan). AN INSPIRING QUOTEToday's quote is longer. It's from Jeff Bezos and it emphasises what the Day 1 culture embodies: "There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protective of Day 1 vitality. Why? There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf. No customer ever asked Amazon to create the Prime membership program, but it sure turns out they wanted it, and I could give you many such examples." Jeff Bezos. Deliver what your customers need before they even ask. Deliver what you need before you need it. You just need to start... If you want to improve personally or professionally, book a free call to see how we can help you: 
If you want to learn English, you can read the How to (finally) learn English book: https://lighthousetraininggroup.com/books/ Out on Amazon! Find out more about us at https://lighthousetraininggroup.com/ Ben PS: Keep progressing! |
The 1%
Hi! People often tell me about the difficulties they have to improve, personally and professionally.. So, every Thursday I write a free newsletter that you can read in less than 5 minutes, which is full of tips, content and more to help you progress 1% at a time! If you want to join the 1000+ subscribers, sign up below... I'd love to help you progress too! PS- I started the newsletter to help people learn English. Then people told me I could use the same techniques to help people learn in other areas of life too. So. I too progressed and created The 1% to try and help as many people as possible...
Welcome to 1% Every Thursday you receive tips and content to help you improve your English skills, 1 % at a time. People often make to-do-lists when they want to complete a task or get better at something. You should also consider what NOT to do, especially if you are trying to progress in something like English. One thing you could think about is: what could I remove? Here are somethings I recommend removing/not doing: Subtitles (especially if you have an intermediate/advanced level). All...
Welcome to 1% Every Thursday you receive tips and content to help you improve your English skills, 1 % at a time. In general terms, the Pareto Law states that 80% of results come from 20% of actions. For example: 80% of physical improvements come from 20% of exercises, or 80% of profits come from 20% of customers, or 80% of language progress comes from 20% of activities. So, if we apply this law to your English development, we need to consider the following: What do I spend 80% of my time...
Welcome to 1% Every Thursday you receive tips and content to help you improve your English skills, 1 % at a time. How regularly does a native speak English? How frequently does a professional athlete train? How often does a world-class musician practise? Every day would be the answer. That is why all three of these examples become proficient at what they do. They do something every day. Not just anything. Something specific, and related to their overall goal. Because small, seemingly...